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Frequently Asked Questions

eBooks, Downloads, and Streaming FAQs

General Questions

Freegal Music

hoopla

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General Questions

How many items may I check out? , collapsed

Where do I find... , collapsed

What eBooks and downloads services does KCLS offer? , collapsed

How do I get help with eBooks and downloads? , collapsed

Why aren’t all titles available as eBooks or downloadable audiobooks? , collapsed

Why are some titles available as audiobooks but not eBooks and vice versa? , collapsed

How long can I keep eBooks that I have checked out? , collapsed

Why are some titles in a series unavailable as eBooks? , collapsed

How many eBooks can I check out at once? How many holds can I have? , collapsed

Why do I need to log in separately to each service I use on the website? , collapsed

How do I return eBooks & downloads? , collapsed

Kanopy

What do I need to use Kanopy? , collapsed

How do I get help with Kanopy? , collapsed

Can I download items from Kanopy to my computer or device? , collapsed

Why is there a monthly limit on the number of checkouts? , collapsed

How do I return a Kanopy title? , collapsed

How do I check out and watch a movie from Kanopy? , collapsed

How many titles can I watch? , collapsed

When will my play credits reset? , collapsed

How can I keep track of my videos? , collapsed

Can I create my own video lists? , collapsed

Freegal Music

What do I need to use Freegal Music? , collapsed

How long can I keep a song? , collapsed

What can I legally do with downloaded or streamed music? , collapsed

How do I get help with Freegal Music? , collapsed

When will my downloads reset? , collapsed

How do music videos work? , collapsed

Can I download items from Freegal Music to my computer or device? , collapsed

Why is there a limit on the number of downloads? , collapsed

hoopla

How do I check out and read a book or watch a movie from hoopla? , collapsed

How do I return a hoopla title? , collapsed

Why is there a monthly limit on the number of checkouts? , collapsed

Can I download items from hoopla to my computer or device? , collapsed

How do I get help with hoopla? , collapsed

What do I need to use hoopla? , collapsed

RBdigital Audiobooks

How do I check out and listen to a downloadable audiobook from RBdigital Audiobooks? , collapsed

How do I return a RBdigital Audiobooks title? , collapsed

How do I get help with RBdigital Audiobooks? , collapsed

What do I need to use RBdigital Audiobooks? , collapsed

OverDrive

Can I use a screen reader with the Libby App? , collapsed

Can I use a screen reader with the OverDrive app? , collapsed

Can I use a screen reader with OverDrive? , collapsed

How do I increase the font for a device running iOS 10? , collapsed

What is the difference between Kindle, EPUB, OverDrive Read, PDF eBooks, and MediaDo? , collapsed

How do I suggest an eBook purchase? , collapsed

I checked out the wrong eBook format; what should I do? , collapsed

How do I return an OverDrive title? , collapsed

How do I renew an OverDrive title? , collapsed

How do I watch a video from OverDrive? , collapsed

How do I check out and read or listen to an eBook or downloadable audiobook from OverDrive? , collapsed

What do I need to use OverDrive? , collapsed

RBdigital Magazines

How do I check out and read magazines from RBdigital Magazines? , collapsed

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