Need help with your library account and not sure where to start?

Help us help you by answering a few questions.

Where did you get your King County Library System (KCLS) library account?

  • I applied online.   
    • My account number starts with 0.
      • You most likely have an all-access account. Please contact your local KCLS library or Ask KCLS for help.
    • My account number starts with 9.
      • Chances are you started with an eCard account. Please contact Ask KCLS for help.
    • My account number is my phone number.
      • You have an OverDrive only account. If you need help with it, please contact OverDrive via email at privacy@overdrive.com.
    • I don’t know what kind of account I have.
      • No problem. We can help. Please contact Ask KCLS for help.
  • I applied in person at a KCLS library.  
    • Chances are you have an all-access account. Please contact your local library or Ask KCLS for help.
  • My school gave me a KCLS account.  
    • Are you a teacher? Please contact schoolcards@kcls.org for help.
    • Are you a student? Please contact your teacher or schoolcards@kcls.org for help.