Accessibility

Accessibility

Find assistive services, equipment, and collections at the library. Request an accommodation or file a complaint.

Request an Accommodation

We work to make sure that all library services are accessible, including our website and apps. We fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations by request.

To ask for accommodations during library events:

Contact the librarian hosting the event at least one week before. Contact information is posted on the individual event listing in our online calendar.

Or, write to access@kcls.org at least one week before the event.

For accommodations at specific library locations:

Start by talking to local staff. They know their locations and services best and may be able to offer immediate support. Staff may refer you to a manager, the Patron Access Coordinator, or another staff member for help.

To talk about specific accommodations that could apply to all our libraries:

Contact Ask KCLS. If they're not able to help, Ask KCLS will forward your request to the Patron Access Coordinator.

Or, email the Patron Access Coordinator at access@kcls.org.

If you are experiencing a disability that makes it difficult to visit a library:

We have options that may make managing your account easier. These accommodations may include longer hold and loan periods.

Fill out our circulation qualification form. The Circulation Coordinator will be in touch with you about options.

For help using library databases or apps:

Is accessing information on our website difficult using assistive technology such as:

  • a screen reader
  • eye tracking device
  • voice recognition software or
  • other technology?

Contact Ask KCLS.
Provide the URL (web address) of the material you tried to access. What did you want to do? What issue did you encounter? Include your contact information.

Talk to staff at your community library.

For help using the website:

Did you encounter a barrier when you were trying to use our website? Is accessing information on our website difficult using assistive technology such as:

  • a screen reader
  • eye tracking device
  • voice recognition software or
  • other technology?

Contact Ask KCLS to report the issue so we can improve our website.

If you cannot leave home or come to a library:

Contact Mobile Services to find out about available library services. Call them at (425) 369-3456 or (877) 905-2008. Learn about the types of services offered on our Library2Go page.

Learn About Accessibility at the Library

File an ADA Complaint with the Library

Do you want to report a library accommodation that was unsatisfactory? Did you experience actions that you believe are prohibited by ADA law? You can file a complaint. You must report the complaint within 15 days of the alleged violation.

Include the name, address and contact information of the person filing the complaint. Give a brief description of the alleged violation(s). Provide the names of any persons involved or witness to the alleged violation(s).

You may submit the complaint in one of three ways: a letter, an email, or a voicemail. The Access Coordinator will respond within five business days.

Send written complaints to:

Library Access Coordinator
King County Library System
960 Newport Way NW
Issaquah, WA 98027

Email complaints with all required information to access@kcls.org.

Leave a detailed voice mail for the Access Coordinator at (425) 369-3453.

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