Voice Assistants, Connecting You to Your Library

Voice Assistants, Connecting You to Your Library

If you've ever asked Alexa, Google, or Siri a question, you've used a voice assistant. The King County Library System (KCLS) is exploring how voice assistants can connect you to library resources.

Voice Assistants, Connecting You to Your Library

If you've ever asked Alexa, Google, or Siri a question, you've used a voice assistant. The King County Library System (KCLS) is exploring how voice assistants can connect you to library resources.

Get the App

From the app, generate a code to enable the myLIBRO skill on Alexa.

using a phone for video chat or voice assistant app

Project Background

We received a 2019 LYRASIS Catalyst Fund grant to pilot the development of an AI voice assistant. The assistant allows you to access library services and manage your accounts.

This project uses funds from a LYRASIS grant.

Privacy

How to Use LIBRO

Focus Groups

General Questions

  • myLIBRO is a voice assistant. Once installed, library users can:
    • Search.
    • List check-outs
    • List holds.
    • List pick-ups.
    • Place a hold.
    • Cancel a hold.
    • Pause a hold.
    • Resume a hold.
    • List events.
    • Find library open hours.
  • Alexa, iOS, and Android devices.

  • The King County Library System (KCLS) won a Lyrasis Grant to investigate the interest and viability of voice assistants for libraries. This includes patron surveys and focus groups. Of 1,400 survey respondents in 2019, over 80% felt that KCLS should offer a voice assistant.

  • Using Lyrasis Grant funds, we’ve hired Crux Consulting to run the patron and staff focus groups.

    • January 29, 2020: 29 library users and 10 staff focus group members.
    • March 2, 2020: all staff.
    • Late March/early April 2020: all library users.
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