Mask Requirements in Libraries Are Changing June 29

Frequently Asked Questions

• How far in advance can I reserve a museum pass?

  Passes are available through the current month. New passes are released at midnight on the first day of each month. Reservations are accepted on a first-come, first-served basis. 

• How do I check out and read an eBook from OverDrive?

  The checkout process varies by device.

  • iPhone or iPad
  • Android phone or tablet, opens a new window
  • Kindle Fire
  • Kindle eReaders

  Don’t see your device listed here? Please visit the OverDrive help site, opens a new window for more instructions or contact Ask KCLS for help.

• Can I listen to MP3 audiobooks on OverDrive?

  No. OverDrive no longer supports the MP3 digital audio format.

• ¿Necesito crear una cuenta de Brainfuse para recibir ayuda de un tutor?

  No. No necesitas una cuenta de Brainfuse para recibir ayuda de un tutor. Inicia una sesión en Brainfuse con tu cuenta de la biblioteca para utilizar este servicio como invitado.

  Crea una cuenta de Brainfuse gratuita para guardar tus sesiones o utilizar otras funciones como Writing Lab.

  Puedo...?	Cuenta de invitado (inicia una sesión con la cuenta de la biblioteca)	Cuenta de Brainfuse (inicia una sesión con la cuenta de la biblioteca y la cuenta de Brainfuse)
  Obtén ayuda de un tutor en una sesión de tutoría en vivo	Sí	Sí
  Guarda las sesiones de tutoría para consultarlas más tarde	No	Sí
  Navega por SkillSurfer	Sí	Sí
  Accede al Writing Lab	No	Sí
  Realiza pruebas de práctica	No	Sí
  Utiliza planes de estudio personalizados, lecciones y tutorías en vivo en LEAP	No	Sí
  Crea y comparte tarjetas didácticas, pruebas y juegos en FlashBulb	No	Sí

  Versión en inglés: Do I need to create a Brainfuse account to get help from a tutor?

• How do I send a print request to a library printer?

  There are several ways to send a document to a printer at the library.

  Mobile Phone or Tablet

  Personal Computer

  Email

  Public Computer

  Tips for Printing

  Mobile Phone or Tablet

  Print from your phone or tablet without the app.

  1. Go to our Print from Your Own Device page and choose your print location.
     Or, open print.princh.com in your browser.
     Or, scan the QR code located near the printer.
     
  2. Enter the printer ID located near the printer. (You can skip this step if you scanned the QR code or went to our Print from Your Own Device page.) 
  3. Upload your documents. 
  4. Choose your print settings. 
  5. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method. 
  6. Take your print job from the printer. 

  Watch a video guide to printing on a phone or tablet without the app. 

  Follow our tips for printing.

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  Print from your phone or tablet with the app.

  iOS 

  1. Install the Princh app for iOS.
  2. Open the document, click Share and then select the Print option.
  3. Pinch out on your document and click Share.
  4. Find the Princh app and select it.
  5. Enter the printer ID or scan a QR code (located near the printer).
  6. Choose your print settings.
  7. Use your print allowance. Or pay with your preferred payment method.
  8. Take your print job from the printer.

  Watch a video guide to printing in the iOS app.

  Follow our tips for printing.

  Android 

  1. Install the Princh app for Android.
  2. Open the document, click the three dots and then press Print.
  3. Select a printer and press Print.
  4. Enter the printer ID or scan a QR code (located near the printer).
  5. Choose your print settings.
  6. Use your print allowance. Or pay with your preferred payment method.
  7. Take your print job from the printer.

  Watch a video guide to printing in the Android app.

  Follow our tips for printing.

  ---

  Personal Computer

  Print from a personal laptop or computer. 

  1. Go to our Print from Your Own Device page and choose your print location.
     Or, open print.princh.com in your browser.
     
  2. Enter the printer ID located near the printer. (You can skip this step if you went to our Print from Your Own Device page.)
  3. Upload your documents.
  4. Choose your print settings.
  5. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method.
  6. Take your print job from the printer.

  Watch a video guide to printing on a laptop. 

  Follow our tips for printing.

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  Email

  Print from email on any device.

  1. Find the email address for the black and white or color printer at your library on this list. You will need to specify the name of the library and color option (color or black and white) in the address.
  2. Send your document to the printer's address.
  3. Log in at the print release station with your library card or the email address you used to send the request. Use your print allowance. Or pay with your preferred payment method.
  4. Take your print job from the printer.

  Documents sent to the printer by email are letter size and single-sided by default.

  ---

  Public Computer

  Print from a public computer.

  1. Open the document and press Print.
  2. Select a printer and press Print again.
  3. Choose your print settings.
  4. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method.
  5. Take your print job from the printer.

  Watch a video guide to printing on a public computer.

  Follow our tips for printing.

  Tips for Printing

  Before you send any print request, use the print preview option in Princh or on your device. Check the number of pages.
  

  You can print up to $1.50 each week for free with your library card's weekly print allowance. That gives you up to 10 black and white or 3 color pages each week.

  You have the option to pay for more prints.

  Learn about file size limits.

  If you're not at a library, make sure that the location you're sending the print request to is open for visits.

  The printer code is the same for all of the printers at your library.

  The printer email address is unique to the black and white or color printer at your library.

  Double-sided printing is not available in Princh. (The option to choose a paper size other than letter will be grayed out in the print settings menu.)