Technology FAQs

  • General Questions

    We continue to check our website and make sure that all content is accessible to all visitors. This includes databases and content from other external service providers. Read our Website Accessibility Notice, opens a new window. 

  • Computers

    You can use a computer at any library.

    Computers are available for one hour. You may be able to use a computer for up to 4 hours if no one else is waiting. Time limits vary by location.

    Yes, you can use a library computer to send print jobs.

    Library computers have the following software.

    Microsoft Products:

    • Office 2021
    • Microsoft Windows 10

    PDF Editing Products:

    • Nitro Pro

    The Bellevue and Federal Way Libraries also have access to the following specialty software:

    • Adobe Creative Suite
    • Ableton Creative Tools

    We provide free computer learning help for this and other subjects.

    Save your work to the cloud using a free service like Google Docs or Microsoft OneDrive, or to your personal storage device (e.g., a USB drive).*

    Access files saved to the cloud from any PC with an Internet connection, then export files to more robust desktop software such as Microsoft Word for editing.

    You cannot save files long-term to library computer Desktop or My Documents folders. *Additional (free) cloud services include Dropbox, Box, Google Drive, and iCloud.

    Reserve a computer online. Or, call your library and ask staff to reserve a computer for you.

    If a computer you've reserved is not being used when you arrive, you can log in and start your session early.

    Reservations are automatically made for the next available computer. You can choose to make one for a specific time.

    Extend your session time.
    If no one else has reserved the computer you're using, you can extend your session time.
    Click to accept the 15-minute extensions offered by the software. You might be able to get up to 240 minutes in a day if no one else reserves it but extended time is not guaranteed.

    Take a break without losing your session.
    You can lock a computer for a short time without losing your session. Log in with your PIN to unlock the computer.

  • Copiers, Fax Machines, and Scanners

    Find out what sizes you can print and make copies in below.

      Print from a public computer at the library Print from your own computer or mobile device Copy
    Letter (8.5" x 11") Yes Yes Yes
    Legal (8.5" x 14") Yes No (This feature is under development.) Yes
    Ledger (11" x 17") No No (This feature is under development.) Yes
    Double-sided prints Yes No Yes

    You have a limit of $1.50 each week in your library card's print allowance. You can use the allowance on library printers or copiers.

    With the allowance, you can print or copy:

    • up to ten black and white pages
      OR
    • three color pages each week for free.

    If you don't have enough credit for your entire print or copy request, you have the option to pay for more pages.

    Additional pages of letter-size (8 1/2" x 11") prints and copies cost:

    • $0.15 for black and white.
    • $0.50 for color.

    You can send a fax for free using Library Document Stations. Fax or scan documents directly to email, cloud storage, or a USB drive.

    All libraries have faxing service when they are open for visits.

  • Laptops

    You must request a laptop in person. You cannot reserve a laptop in advance. 

    The amount of time you can use a laptop for varies by location.  

    Usually, you can borrow a laptop for 1 hour. You may be able to use it for up to 4 hours, if no other patrons are waiting to use it. Ask staff at your library about availability. 

    You can borrow a laptop to use while you're at the library. You will need a valid all-access library card. 

    Go to the checkout desk at any library. Ask a staff member if a laptop is available. All libraries have at least one laptop available for checkout. 

     

  • Makerspaces

    Our Makerspaces are free, library-operated workspaces for people of all ages. All are welcome to learn, create, and collaborate through hands-on experiences.

    Our Makerspaces include equipment and supplies for:

    • Art,
    • Sewing,
    • Audio and video recording,
    • Coding,
    • Robotics, and more.

    These spaces are for everyone. Some workshops may have age and capacity limits due to the content or availability of tools. Be sure to read class descriptions or ask a staff member for details before attending.

    A person or group cannot reserve a Makerspace. Please visit the Makerspaces webpage or contact Makerspace staff to learn more about events and services.

    No. We're not offering volunteer opportunities at library Makerspaces at this time.

    Due to limited storage, we do not take in-kind donations.

    Please consider making a donation to our KCLS Foundation. KCLS Foundation donors have made our Makerspace possible.

    Our Makerspaces include equipment and supplies for:

    • Art,
    • Sewing,
    • Audio and video recording,
    • Coding,
    • Robotics, and more.

    Learn more about what each Makerspace offers:

  • Printers

    There are several ways to send a document to a printer at the library.

    Mobile Phone or Tablet

    Personal Computer

    Email

    Public Computer

    Tips for Printing

    Mobile Phone or Tablet

    Print from your phone or tablet without the app.

    1. Go to our Print from Your Own Device page and choose your print location.
      Or, open
      print.princh.com in your browser.
      Or, scan the QR code located near the printer.
    2. Enter the printer ID located near the printer. (You can skip this step if you scanned the QR code or went to our Print from Your Own Device page.) 
    3. Upload your documents. 
    4. Choose your print settings. 
    5. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method. 
    6. Take your print job from the printer. 

    Watch a video guide to printing on a phone or tablet without the app. 

    Follow our tips for printing.


    Print from your phone or tablet with the app.

    iOS 

    1. Install the Princh app for iOS.
    2. Open the document, click Share and then select the Print option.
    3. Pinch out on your document and click Share.
    4. Find the Princh app and select it.
    5. Enter the printer ID or scan a QR code (located near the printer).
    6. Choose your print settings.
    7. Use your print allowance. Or pay with your preferred payment method.
    8. Take your print job from the printer.

    Watch a video guide to printing in the iOS app.

    Follow our tips for printing.

    Android 

    1. Install the Princh app for Android.
    2. Open the document, click the three dots and then press Print.
    3. Select a printer and press Print.
    4. Enter the printer ID or scan a QR code (located near the printer).
    5. Choose your print settings.
    6. Use your print allowance. Or pay with your preferred payment method.
    7. Take your print job from the printer.

    Watch a video guide to printing in the Android app.

    Follow our tips for printing.


    Personal Computer

    Print from a personal laptop or computer. 

    1. Go to our Print from Your Own Device page and choose your print location.
      Or, open
      print.princh.com in your browser.
    2. Enter the printer ID located near the printer. (You can skip this step if you went to our Print from Your Own Device page.)
    3. Upload your documents.
    4. Choose your print settings.
    5. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method.
    6. Take your print job from the printer.

    Watch a video guide to printing on a laptop. 

    Follow our tips for printing.


    Email

    Print from email on any device.

    1. Find the email address for the black and white or color printer at your library on this list. You will need to specify the name of the library and color option (color or black and white) in the address.
    2. Send your document to the printer's address.
    3. Log in at the print release station with your library card or the email address you used to send the request. Use your print allowance. Or pay with your preferred payment method.
    4. Take your print job from the printer.

    Documents sent to the printer by email are letter size and single-sided by default.


    Public Computer

    Print from a public computer.

    1. Open the document and press Print.
    2. Select a printer and press Print again.
    3. Choose your print settings.
    4. Log in at the print release station with your library card. Use your print allowance. Or pay with your preferred payment method.
    5. Take your print job from the printer.

    Watch a video guide to printing on a public computer.

    Follow our tips for printing.

    Tips for Printing

    Before you send any print request, use the print preview option in Princh or on your device. Check the number of pages.

    You can print up to $1.50 each week for free with your library card's weekly print allowance. That gives you up to 10 black and white or 3 color pages each week.

    You have the option to pay for more prints.

    Learn about file size limits.

    If you're not at a library, make sure that the location you're sending the print request to is open for visits.

    The printer code is the same for all of the printers at your library.

    The printer email address is unique to the black and white or color printer at your library.

    Double-sided printing is not available in Princh. (The option to choose a paper size other than letter will be grayed out in the print settings menu.)

    Find the location where you want to print from the list below. Use that location's code when you send your request on our printing site. All printers at your library use the same code.

    Example:

    If you want to print a document at the Kent Panther Lake Library, use the code 107671.

    Algona-Pacific

    107704


    Auburn

    107703


    Bellevue

    107702


    Black Diamond

    107701


    Bothell

    107700


    Boulevard Park

    107699


    Burien

    107698


    Carnation

    107697


    Covington

    107696


    Crossroads

    107695


    Des Moines

    107694


    Duvall

    107693


    Enumclaw

    107692


    Fairwood

    107691


    Fall City

    107690


    Federal Way

    107689


    Federal Way 320th

    107688


    Greenbridge

    107686


    Issaquah

    107685


    Kenmore

    107684


    Kent

    107683


    Kent Panther Lake

    107671


    Kingsgate

    107682


    Kirkland

    107681


    Lake Forest Park

    107680


    Lake Hills

    107679


    Maple Valley

    107678


    Mercer Island

    107677


    Muckleshoot

    107676


    Newcastle

    107675


    Newport Way

    107674


    North Bend

    107673


    Redmond

    107672


    Renton

    107670


    Renton Highlands

    107669


    Richmond Beach

    107668


    Sammamish

    107667


    Shoreline

    107666


    Skykomish

    107665


    Skyway

    107664


    Snoqualmie

    107663


    Southcenter

    107662


    Tukwila

    107687


    Valley View

    107661


    Vashon

    107660


    White Center

    107659


    Woodinville

    107658


    Woodmont

    107657

    Find the location where you want to print from the list below. Use the address for the color option you want.

    Example:

    If you want to print a document in black and white at the Vashon Library, send your document to vashon-bw@ewprints.com

    If you want to print a document in color at the Vashon Library, send your document to vashon-color@ewprints.com

    Algona-Pacific

    Black and white printer

    algonapacific-bw@ewprints.com

    Color printer

    algonapacific-color@ewprints.com


    Auburn

    Black and white printer

    auburn-bw@ewprints.com

    Color printer

    auburn-color@ewprints.com


    Bellevue

    Black and white printer

    bellevue-bw@ewprints.com

    Color printer

    bellevue-color@ewprints.com


    Black Diamond

    Black and white printer

    blackdiamond-bw@ewprints.com

    Color printer

    blackdiamond-color@ewprints.com


    Bothell

    Black and white printer

    bothell-bw@ewprints.com

    Color printer

    bothell-color@ewprints.com


    Boulevard Park

    Black and white printer

    boulevardpark-bw@ewprints.com

    Color printer

    boulevardpark-color@ewprints.com


    Burien

    Black and white printer

    burien-bw@ewprints.com

    Color printer

    burien-color@ewprints.com


    Carnation

    Black and white printer

    carnation-bw@ewprints.com

    Color printer

    carnation-color@ewprints.com


    Covington

    Black and white printer

    covington-bw@ewprints.com

    Color printer

    covington-color@ewprints.com


    Crossroads

    Black and white printer

    crossroads-bw@ewprints.com

    Color printer

    crossroads-color@ewprints.com


    Des Moines

    Black and white printer

    desmoines-bw@ewprints.com

    Color printer

    desmoines-color@ewprints.com


    Duvall

    Black and white printer

    duvall-bw@ewprints.com

    Color printer

    duvall-color@ewprints.com


    Enumclaw

    Black and white printer

    enumclaw-bw@ewprints.com

    Color printer

    enumclaw-color@ewprints.com


    Fairwood

    Black and white printer

    fairwood-bw@ewprints.com

    Color printer

    fairwood-color@ewprints.com


    Fall City

    Black and white printer

    fallcity-bw@ewprints.com

    Color printer

    fallcity-color@ewprints.com


    Federal Way

    Black and white printer

    federalway-bw@ewprints.com

    Color printer

    federalway-color@ewprints.com


    Federal Way 320th

    Black and white printer

    320th-bw@ewprints.com

    Color printer

    320th-color@ewprints.com


    Greenbridge

    Black and white printer

    greenbridge-bw@ewprints.com

    Color printer

    greenbridge-color@ewprints.com


    Issaquah

    Black and white printer

    issaquah-bw@ewprints.com

    Color printer

    issaquah-color@ewprints.com


    Kenmore

    Black and white printer

    kenmore-bw@ewprints.com

    Color printer

    kenmore-color@ewprints.com


    Kent

    Black and white printer

    kent-bw@ewprints.com

    Color printer

    kent-color@ewprints.com


    Kent Panther Lake

    Black and white printer

    kentpantherlake-bw@ewprints.com

    Color printer

    kentpantherlake-color@ewprints.com


    Kingsgate

    Black and white printer

    kingsgate-bw@ewprints.com

    Color printer

    kingsgate-color@ewprints.com


    Kirkland

    Black and white printer

    kirkland-bw@ewprints.com

    Color printer

    kirkland-color@ewprints.com


    Lake Forest Park

    Black and white printer

    lakeforestpark-bw@ewprints.com

    Color printer

    lakeforestpark-color@ewprints.com


    Lake Hills

    Black and white printer

    lakehills-bw@ewprints.com

    Color printer

    lakehills-color@ewprints.com


    Maple Valley

    Black and white printer

    maplevalley-bw@ewprints.com

    Color printer

    maplevalley-color@ewprints.com


    Mercer Island

    Black and white printer

    mercerisland-bw@ewprints.com

    Color printer

    mercerisland-color@ewprints.com


    Muckleshoot

    Black and white printer

    muckleshoot-bw@ewprints.com

    Color printer

    muckleshoot-color@ewprints.com


    Newcastle

    Black and white printer

    nwcastle-bw@ewprints.com

    Color printer

    nwcastle-color@ewprints.com


    Newport Way

    Black and white printer

    newportway-bw@ewprints.com

    Color printer

    newportway-color@ewprints.com


    North Bend

    Black and white printer

    northbend-bw@ewprints.com

    Color printer

    northbend-color@ewprints.com


    Redmond

    Black and white printer

    redmond-bw@ewprints.com

    Color printer

    redmond-color@ewprints.com


    Renton

    Black and white printer

    renton-bw@ewprints.com

    Color printer

    renton-color@ewprints.com


    Renton Highlands

    Black and white printer

    rentonhighlands-bw@ewprints.com

    Color printer

    rentonhighlands-color@ewprints.com


    Richmond Beach

    Black and white printer

    richmondbeach-bw@ewprints.com

    Color printer

    richmondbeach-color@ewprints.com


    Sammamish

    Black and white printer

    sammamish-bw@ewprints.com

    Color printer

    sammamish-color@ewprints.com


    Shoreline

    Black and white printer

    shoreline-bw@ewprints.com

    Color printer

    shoreline-color@ewprints.com


    Skykomish

    Black and white printer

    skykomish-bw@ewprints.com

    Color printer

    skykomish-color@ewprints.com


    Skyway

    Black and white printer

    skyway-bw@ewprints.com

    Color printer

    skyway-color@ewprints.com


    Snoqualmie

    Black and white printer

    snoqualmie-bw@ewprints.com

    Color printer

    snoqualmie-color@ewprints.com


    Southcenter

    Black and white printer

    southcenter-bw@ewprints.com

    Color printer

    southcenter-color@ewprints.com


    Tukwila

    Black and white printer

    tukwila-bw@ewprints.com

    Color printer

    tukwila-color@ewprints.com


    Valley View

    Black and white printer

    valleyview-bw@ewprints.com

    Color printer

    valleyview-color@ewprints.com


    Vashon

    Black and white printer

    vashon-bw@ewprints.com

    Color printer

    vashon-color@ewprints.com


    White Center

    Black and white printer

    whitecenter-bw@ewprints.com

    Color printer

    whitecenter-color@ewprints.com


    Woodinville

    Black and white printer

    woodinville-bw@ewprints.com

    Color printer

    woodinville-color@ewprints.com


    Woodmont

    Black and white printer

    woodmont-bw@ewprints.com

    Color printer

    woodmont-color@ewprints.com

    You have a limit of $1.50 each week in your library card's print allowance. You can use the allowance on library printers or copiers.

    With the allowance, you can print or copy:

    • up to ten black and white pages
      OR
    • three color pages each week for free.

    If you don't have enough credit for your entire print or copy request, you have the option to pay for more pages.

    Additional pages of letter-size (8 1/2" x 11") prints and copies cost:

    • $0.15 for black and white.
    • $0.50 for color.

    Learn about file size limits.

    You can pay to print more pages at the print release station inside the library.

    Printing release stations will not accept cash bills larger than $10. You can go to the service desk when you need change or need more than $10 worth of prints.

    Printing release stations will accept credit cards, debit cards, and Apple Pay. Debit cards must be branded with Master Card, Visa, or American Express. A temporary $10 hold is placed on the card until the transaction is complete.

    Find out what sizes you can print and make copies in below.

      Print from a public computer at the library Print from your own computer or mobile device Copy
    Letter (8.5" x 11") Yes Yes Yes
    Legal (8.5" x 14") Yes No (This feature is under development.) Yes
    Ledger (11" x 17") No No (This feature is under development.) Yes
    Double-sided prints Yes No Yes

    Yes, you can print files that are up to 100 MB. If your file is larger than 100 MB, try to either compress it or print smaller parts one at a time.

    Your print allowance resets on Sundays. The balance resets in the morning, before libraries open.

    Yes, you can use a library computer to send print jobs.

    No, there is not a limit to the number of print jobs in your weekly print allowance. There is a limit to the number of pages. Preview your print job before you upload it.

    If you do not have enough credit for your entire print job you have the option to pay for more prints.

  • Website Privacy

    We updated our website privacy policy to include this change on May 11, 2017. We kept messages on the website for two weeks after the change.

    We are not buying ad space on particular websites. Ads are delivered to past visitors of our website through online ad networks.

    We offer a variety of services, collections, and resources that many library users may not be aware of. Online promotional ads help us attract past website visitors back to the site. This helps us effectively connect them with other library services of interest.

    Yes, by blocking cookies in your browser. Note: doing so will prevent you from accessing your KCLS account and a fully functioning KCLS website and catalog. Contact Ask KCLS or a local library staff member for alternative KCLS account access.

    You can find information about opting out of Google's use of cookies by visiting Google's Ads Settings page. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. You can opt out of DoubleClick/Google Display Network's use of cookies by visiting the DoubleClick/Google Display Network opt-out page or the Network Advertising Initiative opt-out page.

    All cookie-driven data is used to promote library services of interest to past library website visitors. All collected data is anonymous – no personally identified detail is contained – and collection is completely automated and not screened by people.

    Our website and catalog vendor, BiblioCommons, requires cookies. This ensures full site functionality. It also makes it possible to store a variety of preferences and session information. You may not be able to log in to your library account, for example, if cookies are blocked.

    You can delete cookies at the end of any use session using your browser settings. Doing so will not harm your library account.

  • Wi-Fi

    Free Wireless Internet Access (Wi-Fi) is available at all of our libraries. You don't need a password to connect.

    • Open your computer, phone, or other device's network settings.
    • Select the Wi-Fi network named "KCLS Open Wi-Fi."

    Due to the variety of computer systems, we may not be able to help you set up your device to connect to Wi-Fi.

    By their very nature, public Wi-Fi networks are not secure.

    If security is important to you, we suggest connecting to a VPN or limiting your Wi-Fi use to non-critical email and basic web surfing.

    To increase security, use firewall and antivirus software, keep your operating system up to date, turn file sharing off, and encrypt sensitive files.

    Wi-Fi remains on after normal library hours at some locations.