Why am I getting a message that says “Your user id or pin is incorrect”?

You will get this error message if you have clicked on the black "Log In / My KCLS" button in the upper right-corner of any KCLS web page.

Screenshot of top right side of KCLS website header: Help, Hours & Locations, and and black Log In / My KCLS button with Log In / My KCLS button crossed out

This "Log In" link will take library patrons to our catalog of physical materials. Teacher accounts provide access to online resources only. You'll need to find the resource you want to use first and then log in when prompted.