Help by appointment FAQs

  • General Questions

    Get help from a member of our information team. We offer help with library services, finding trusted information, and helpful resources. We can help you find experts and organizations on specialized topics. 

    We cannot provide homework help, proofreading, or troubleshooting for software and devices. We cannot provide medical, legal, or financial advice. 

    Not sure if Help by Appointment is the right service for your question? Explore more that KCLS offers: 

    • Ask KCLS: Need help with your account? Have questions about borrowing? Ask questions or get help. Call, email, or chat with us. 
    • BookMatch: We want to help you find your next book! Share your reading preferences and we'll send a list of books chosen just for you. 
    • Study Zone: For students in grades K-12.Connect to homework help and services. 
    • The Welcoming Center: For immigrants, refugees, and new arrivals. Connect to the people and resources in the area you live.  

    A parent or guardian should be present to supervise children ages 12 and younger.

    Parents or guardians are in charge of their children’s behavior and safety at the library. Read our Parental Responsibility Policy to learn more.

    Not yet! We are exploring options to provide one-on-one appointments in multiple languages. For now, this service is only available in English.

    Your appointment may be canceled if you are more than 15 minutes late. We cannot guarantee that we can reschedule your appointment, but we’ll try our best! Please contact your local library to explore your options.

    The form only shows KCLS locations that can provide one-on-one appointments. Select the KCLS location nearest to you. If you are unable to meet in person at available locations, you can ask to meet by phone.

    Not yet! We are exploring options to make virtual appointments possible. For now, only in-person and phone appointments are possible. 

    You can request one appointment each month. 

    Help by Appointment offers help you with a specific project need or question. It is not intended to serve as recurring assistance.