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General Questions

How do I Suggest a Purchase? , collapsed

Why did you change the website again? , collapsed

Where is the catalog? / How do I search for books and other items to borrow? , collapsed

Who can help me figure out how to use the website? , collapsed

Why can't I log in to my account in one click? , collapsed

Where do I log in to find my checked out items, holds, shelves, lists, and settings? , collapsed

How do I place a hold? , collapsed

How can I find eBooks? , collapsed

How can I find databases? , collapsed

Why do I need to log in separately to each service I use on the website? , collapsed

Why did you remove the format filter from the basic catalog search tool? , collapsed

How do I log out of my account? , collapsed

How do I find Story Times or other programs at my library? , collapsed

How do I find my library? , collapsed

How do I find full-text electronic journals on the new website? , collapsed

How do I toggle to my linked Seattle Public Library (SPL) account/the SPL catalog on the new website? , collapsed

Where can I find Tell Me a Story on the new website? , collapsed

Why didn’t you give any advance notice of the change? , collapsed

Where do I request an interlibrary loan on the new website? , collapsed

Why did you change the menus? , collapsed

How do I set or reset my PIN/password? , collapsed

What is a library PIN/password and why do I need it? , collapsed

Privacy

Why does the KCLS website require cookies? , collapsed

What is KCLS doing with the data collected by cookies? , collapsed

Can I opt out of having data collected by cookies? , collapsed

Why is KCLS running online promotional ads? , collapsed

Why is KCLS buying promotional ads on (insert name of) website? , collapsed

How did KCLS publicize its use of cookies? , collapsed

Header

Why did the website and catalog header change again? , collapsed

What is a website header? , collapsed

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