Frequently Asked Questions

• General Questions

  Who can enter the Online Poetry Contest? , collapsed

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  ¿Qué es día? , collapsed

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  Why should I take part in the 1 Million Reads Challenge?  , collapsed

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  What are Book Group Kits? , collapsed

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  How do I set up my library Rosetta Stone account on a mobile device? , collapsed

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  What is a Teen Advisory Board? , collapsed

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  What are public works? , collapsed

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  What are the daily conversation activities in Kids & Teens Talk Time? , collapsed

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  Who is Reading Buddies for? , collapsed

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  What materials do I need to have at home for Math Club? , collapsed

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  ¿Qué son las Fiestas? , collapsed

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  Why can’t I use the OverDrive app anymore? , collapsed

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  Do library employees get paid time off? , collapsed

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  How do I apply for a job at the library? , collapsed

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  How do I join my local Friends group? , collapsed

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  Why isn't the Kindle edition available? , collapsed

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  How do I print from my own device and pick up inside the library? , collapsed

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  How do I select a locker? , collapsed

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  Who can request print jobs? , collapsed

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  Who can get help from Study Zone Tutors? , collapsed

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  What’s a Makerspace? , collapsed

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  What is a teacher account? , collapsed

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  What is a student account? , collapsed

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  What eBook and download services does the library offer? , collapsed

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  I didn’t take the step to confirm my account with the confirmation number that you sent me by mail when I applied. Can you help me? , collapsed

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  What resources are available to grantseekers and nonprofits? , collapsed

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  How do I get a library card? , collapsed

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  How many items may I check out? , collapsed

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  I can’t remember my PIN , collapsed

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  What do I need to use Kanopy? , collapsed

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  What is the Lucky Day collection? , collapsed

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  How do I log my volunteer hours? , collapsed

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  How can I find databases? , collapsed

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  ¿Dónde está mi cuenta? , collapsed

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  What is Interlibrary Loan (ILL)? , collapsed

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  I'm looking for an obituary for someone who died in King County. Can the library help me? , collapsed

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  What do I need to use OverDrive? , collapsed

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  How many times can I renew items? , collapsed

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  How many poems can I submit? , collapsed

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  What is Día? , collapsed

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  What happened to 10 to Try?  , collapsed

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  How do I request book group kits? , collapsed

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  What is the Rosetta Stone Workspace ID for King County Library System patrons? , collapsed

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  How old do I need to be to join a Teen Advisory Board? , collapsed

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  Which section of Kids & Teens Talk Time should I join? , collapsed

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  Can I use my own book for Reading Buddies? , collapsed

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  Can you attend different Math Club grade levels? , collapsed

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  ¿Cuánto cuesta asistir? , collapsed

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  What does it mean to be fines-free? , collapsed

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  How long may I keep borrowed items? , collapsed

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  What retirement benefits are available to library employees? , collapsed

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  Do you accept paper applications for jobs at the library? , collapsed

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  What is auto-renewal? , collapsed

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  How do I become a Talk Time Volunteer? , collapsed

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  How do I find my student account login? , collapsed

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  How many days do I have to pick up items from a locker? , collapsed

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  How many pages can I print each week? , collapsed

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  How should I prepare to meet with Study Zone Tutors? , collapsed

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  Who can use a Makerspace? , collapsed

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  Which school districts & colleges have teacher accounts? , collapsed

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  Who can use Suggest a Purchase? , collapsed

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  How does the library make sure that our website and online services are accessible? , collapsed

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  Where can I find a Lucky Day collection? , collapsed

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  How do I get help with Kanopy? , collapsed

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  ¿Por qué necesito registrarme? , collapsed

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  Who can use interlibrary loan (ILL)? , collapsed

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  Where can I go for help with genealogy research? , collapsed

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  Can I get enough volunteer hours to fulfill my community service requirement? , collapsed

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  How do I check out and read or listen to an eBook or downloadable audiobook from OverDrive? , collapsed

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  How many eBooks and downloadable audiobooks can I check out at once? How many holds can I have? , collapsed

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  How do I get help with eBooks and downloads? , collapsed

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  Does my poem need to rhyme? , collapsed

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  ¿Cómo participar? , collapsed

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  How does the reading challenge celebrate the freedom to read?   , collapsed

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  Can kits be reserved for a specific date? , collapsed

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  Can I learn more than one language? , collapsed

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  What skills will I gain from participating in a Teen Advisory Board? , collapsed

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  When will you expand hours at more locations? , collapsed

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  Who can join Kids & Teens Talk Time? , collapsed

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  How do you find your Reading Buddies level? , collapsed

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  What is the Zoom link for online Math Club? , collapsed

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  What happens when you connect with online Study Zone programs? , collapsed

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  ¿Necesito registrarme? , collapsed

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  Are there still due dates on items? , collapsed

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  Can I suggest an eBook or downloadable audiobook for purchase in the Libby app? , collapsed

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  What medical and dental insurance benefits are available to employees? , collapsed

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  May I send in a resume or a letter of interest for a job that's not currently posted? , collapsed

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  How do I pick up my holds in a locker? , collapsed

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  How do I start using my student account? , collapsed

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  Is there a limit to the number of print jobs I can request each week? , collapsed

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  What subjects can Study Zone Tutors help me with? , collapsed

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  What digital collections are available online? , collapsed

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  Can I get a library card that doesn’t need to be activated in person? , collapsed

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  Can a person or group reserve a Makerspace?  , collapsed

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  Why am I getting a message that says "Your user ID or PIN is incorrect" when I try to log in to my student account? , collapsed

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  Why do I need to log in separately to each service I use on the website? , collapsed

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  Can I download items from Kanopy to my computer or device? , collapsed

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  How long can I check out Lucky Day books? , collapsed

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  Who can use the Nonprofit & Philanthropy Resource Center? , collapsed

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  How do I log in to the LinkedIn Learning Library mobile app with my library card? , collapsed

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  What PIN do I use with my teacher account? , collapsed

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  How many holds may I place? , collapsed

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  ¿Cómo obtengo una tarjeta de la biblioteca? , collapsed

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  How long does it take? , collapsed

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  Why aren’t all titles available as eBooks or downloadable audiobooks? , collapsed

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  Who will be judging entries? , collapsed

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  Who can participate in the reading challenge?   , collapsed

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  What is the checkout period for a kit? , collapsed

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  Can I create a library Rosetta Stone account in an app on my mobile device? , collapsed

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  Which libraries have Teen Advisory Boards? How often do they meet? How do I apply? , collapsed

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  What is the Zoom link for online Kids & Teens Talk Time? , collapsed

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  What skills can Reading Buddies help with? , collapsed

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  ¿Qué ocurre en cada Fiesta? , collapsed

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  How can I share feedback about library hours? , collapsed

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  What will happen if I have overdue books? , collapsed

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  ¿Cuánto tiempo puedo conservar los préstamos? , collapsed

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  Is a Health Savings Account (HSA) available to employees? Or a Flexible Spending Account (FSA)? , collapsed

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  I did not submit an application before the job posting's closing date. Can I still apply? , collapsed

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  What kind of donations do Friends groups accept? , collapsed

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  Can I filter magazines by audience level? , collapsed

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  How do I find out how many prints I have left? , collapsed

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  Can Study Zone Tutors help me in a language that isn’t English? , collapsed

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  How can I propose a class to teach at a Makerspace? , collapsed

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  Why is there a monthly limit on the number of checkouts? , collapsed

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  Can Lucky Day books be renewed? , collapsed

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  How can I get help with my nonprofit, philanthropy, or grant-seeking project? , collapsed

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  What is my teacher account barcode number? , collapsed

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  On which holidays does the library close? , collapsed

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  Can I cancel a purchase suggestion or remove an old suggestion? , collapsed

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  What materials are not available through ILL? , collapsed

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  I’m a beginner. Where do I start? , collapsed

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  How do I become a Study Zone Volunteer? , collapsed

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  How do I become a volunteer at the library? , collapsed

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  Why are some titles available as audiobooks but not eBooks and vice versa? , collapsed

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  What will the winners receive? , collapsed

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  How can I earn badges in the reading challenge?  , collapsed

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  Where should kits be returned? , collapsed

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  What if I want to start a Teen Advisory Board at my local library? , collapsed

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  How does Reading Buddies help English language learners? , collapsed

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  ¿Sobre qué temas puedo aprender? , collapsed

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  Does being fines-free stop people from returning books? , collapsed

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  Are Dependent Care Flexible Savings Accounts available to employees? , collapsed

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  How do I list experience on my job application if I held more than one position in an organization? , collapsed

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  What kind of donations are Friends groups unable to take? , collapsed

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  How do I return items? , collapsed

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  Will there be a checkout period for digital magazines? , collapsed

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  Which K-12 schools and colleges have student accounts? , collapsed

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  How many items will fit into one locker? , collapsed

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  Can I pay to print more than I get with my print allowance? , collapsed

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  How can I find tutors who are Black, Indigenous or people of color (BIPOC)? , collapsed

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  Can I volunteer at a Makerspace? , collapsed

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  Why am I getting a message that says "Your user id or pin is incorrect"? , collapsed

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  How do new students get an account? , collapsed

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  What materials does KCLS not loan out to other library systems through ILL? , collapsed

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  How do I return a Kanopy title? , collapsed

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  How many Lucky Day books can I check out? , collapsed

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  What books and websites are recommended for nonprofits and grantseekers? , collapsed

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  ¿Cómo renuevo? , collapsed

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  Will student accounts work during the summer while school is not in session? , collapsed

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  Is there a limit to the number of purchase suggestions I can submit? , collapsed

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  Are there any fees? , collapsed

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  What other local libraries and archives can help with my research? , collapsed

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  How do I request reasonable accommodation for library events? , collapsed

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  How long can I keep eBooks and other digital content that I have checked out? , collapsed

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  Who can get a library card? , collapsed

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  How do I request an accommodation to participate? , collapsed

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  How do I enter the reading challenge prize drawing if I turn in my minutes in person?  , collapsed

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  Can I get a letter of reference? , collapsed

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  What is the Zoom link for online Reading Buddies? , collapsed

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  What about hold times? Will I have to wait longer for my item because the library is fines-free?  , collapsed

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  Are Life and Accidental Death and Dismemberment (AD&D) insurance available to employees? , collapsed

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  I forgot to attach a file or need to add something to my job application. Can I make changes to my application after I've submitted it? , collapsed

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  Which libraries have a Friends group? , collapsed

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  What information do I need to provide in my volunteer application? , collapsed

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  Can I send large items like Books to Grow on Kits to the lockers? , collapsed

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  What is the Zoom link for online Study Zone Tutors? , collapsed

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  How can students get help with reference questions or homework? , collapsed

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  Can I donate to a Makerspace? , collapsed

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  How are teacher accounts created? , collapsed

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  Are there any genealogy organizations in the area? , collapsed

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  How do I check out and watch a movie from Kanopy? , collapsed

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  What if I check out a book from Lucky Day and I’m already on hold for the same title? , collapsed

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  ¿Cómo reservo artículos? , collapsed

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  Do student accounts expire? , collapsed

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  How many requests can I make? , collapsed

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  How long do I have to check out a hold that is ready for pickup? , collapsed

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  Will there be prizes for the reading challenge? If there are prizes, what are they?  , collapsed

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  What are the benefits of volunteering for the library? , collapsed

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  How do I get tutoring help when Tutors is not scheduled? , collapsed

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  I haven't used my library card in many years. Do I still have a library card, or will I need to get a new one? , collapsed

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  What optional benefits are available to employees? , collapsed

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  Who do I contact for help applying for a job at the library? , collapsed

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  What equipment and software are available at the Makerspaces? , collapsed

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  Will magazines count against my OverDrive checkout limit? , collapsed

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  Who do I contact if I have a problem using the lockers? , collapsed

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  Are Lucky Day books in the catalog? , collapsed

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  Will my teacher account work during the summer while school is not in session? , collapsed

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  ¿Cómo puedo revisar lo que ya tengo reservado? , collapsed

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  Do student accounts have PINs? , collapsed

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  How will I be notified? , collapsed

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  Why are some titles in a series unavailable as eBooks? , collapsed

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  Is there a limit to the number of times I can enter the prize drawing for the reading challenge?  , collapsed

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  Does the Library have an Employee Assistance Program (EAP)? , collapsed

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  What else should I know about using a locker? , collapsed

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  Will there be an option to automatically borrow new issues of a magazine? , collapsed

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  Can I get customer service for lockers 24/7? , collapsed

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  How much does Study Zone cost? , collapsed

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  Are staff available by phone, email, or chat? , collapsed

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  How do I start using my teacher account? , collapsed

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  Will all students have a student account? , collapsed

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  When will I receive new play tickets? , collapsed

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  ¿Cómo encuentro mi biblioteca? , collapsed

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  Where do I pick up ILL materials? , collapsed

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  I enjoyed 10 to Try for expanding my reading. How can I get similar recommendations?  , collapsed

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  Are public transportation discounts available to library employees? , collapsed

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  Will I get my holds sooner if I choose a locker pickup? , collapsed

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  How are we keeping online Study Zone programs safe? , collapsed

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  Do student accounts replace physical library cards? , collapsed

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  How can I keep track of my videos? , collapsed

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  Where can I return ILL materials? , collapsed

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  Can I take part in more than one reading challenge at a time? , collapsed

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  Can I track my family's reading in one place? , collapsed

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  Can I still borrow digital items if my account has a balance of more than $75? , collapsed

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  What are the fines? , collapsed

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  Is tuition assistance available to library employees? , collapsed

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  Can I use the lockers to return items? , collapsed

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  What if I don’t have my library card with me when I arrive at the lockers? , collapsed

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  Who are the Study Zone volunteers? , collapsed

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  Can school district staff get an account? , collapsed

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  Can I create my own video lists? , collapsed

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  How long may I keep ILL materials? , collapsed

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  Can I use Libby on my Kindle Fire? , collapsed

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  How do I request an item that is not in the catalog? , collapsed

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  Can I submit a purchase suggestion for a title that has not yet been published? , collapsed

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  How do I log in to Career Online High School, if I am already registered? , collapsed

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  How do I enroll in Career Online High School? , collapsed

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  How do I reserve a laptop? , collapsed

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  How long can I use a laptop? , collapsed

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  How do I borrow a laptop? , collapsed

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  What careers can I get training for at Career Online High School? , collapsed

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  What services does the library contract for? , collapsed

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  How can I find out about new contracting opportunities at the library? , collapsed

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  What can I do in an OpenGov account? , collapsed

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  What is a campaign code? , collapsed

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  ¿Quién puede asistir? , collapsed

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  ¿En qué idioma se ofrecen las Fiestas? , collapsed

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  ¿Cómo puedo asistir? , collapsed

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  ¿Puedo traer a los niños conmigo a los talleres? , collapsed

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  ¿Es necesario acudir a todos los talleres? , collapsed

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  What are Fiestas? , collapsed

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  What does it cost to attend Fiestas? , collapsed

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  Do I need to register for Fiestas? , collapsed

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  What happens at each Fiestas party? , collapsed

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  What topics can I learn about at Fiestas? , collapsed

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  Who can attend Fiestas? , collapsed

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  What language are Fiestas offered in? , collapsed

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  How do I attend Fiestas? , collapsed

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  Do I need to attend all the Fiestas workshops? , collapsed

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  Can I bring my children to Fiestas? , collapsed

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  Why do I have to pay for a lost or damaged item instead of just giving the library a replacement copy? , collapsed

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  What feature do I use to share suggestions for digital titles? , collapsed

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  Where can I submit recommendations for digital titles? , collapsed

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  Will I automatically be placed on hold for an eBook title if the library purchases it? , collapsed

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  How do The New York Times terms of service impact people younger than age 13, including those with student accounts? , collapsed

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  Is there a limit to the file size that I can print? , collapsed

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  Are interpreters available for library service? , collapsed

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  Who can request an interpreter? , collapsed

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  What languages can I get an interpreter in? , collapsed

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  How do I request an interpreter? , collapsed

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  When are interpreters available? , collapsed

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  Where can I get an interpreter? , collapsed

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  Why aren’t online interpreters available at my library? , collapsed

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  What can interpreters help me with? , collapsed

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  Can I request an interpreter for events at the library? , collapsed

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  Can I get an interpreter when I’m not at the library? , collapsed

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  Can I use the Language Line app to get an interpreter on my phone or on a computer? , collapsed

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  Is there a time limit for getting help from an interpreter? , collapsed

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  Is the information I share with interpreters private? , collapsed

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  Are interpreters available for people who are nonverbal? , collapsed

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  How do we protect student and teacher privacy? , collapsed

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  How do schools share information with the library? , collapsed

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  What information do schools share per our Student Accounts partnership? , collapsed

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  How many times will auto-renewal try to renew items? , collapsed

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  What items can I renew? , collapsed

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  Can I still renew items myself if I have auto-renewals turned on? , collapsed

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  Will items auto-renew if I don’t have an email address in my account? , collapsed

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  How will I know if an item auto-renewed? , collapsed

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  Can I opt out of auto-renewal? , collapsed

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  How do I sign up for auto-renewal? , collapsed

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  What sizes can I print and make copies in? , collapsed

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  When will auto-renewal try to renew items? , collapsed

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  I have books and other materials I’d like to donate to the library. What should I do? , collapsed

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  How do I find a Friends book sale? , collapsed

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  Can I use a study room? , collapsed

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  How often can I reserve a study room? , collapsed

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  How far in advance can I reserve a study room? , collapsed

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  How much time can I reserve a study room for? , collapsed

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  How do I reserve a study room? , collapsed

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  What equipment is available in study rooms? , collapsed

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  What do I need to use the equipment in an enhanced study room? , collapsed

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  What rules do I need to follow when using a study room? , collapsed

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  Can I use a meeting room? , collapsed

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  How do I reserve a meeting room? , collapsed

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  How much time may I reserve a meeting room for? , collapsed

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  How far in advance can I reserve a meeting room? , collapsed

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  What equipment is available in meeting rooms? , collapsed

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  What rules do I need to follow when using a meeting room? , collapsed

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  How often can I reserve a meeting room? , collapsed

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  What's the difference between a study room and a meeting room? , collapsed

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  Is the meeting room at Service Center open? , collapsed

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  How will I know if my room reservation is confirmed? , collapsed

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  How do I cancel a room reservation? , collapsed

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  What if I am late for my reservation? , collapsed

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  What account notifications am I automatically enrolled in when I sign up for a library card? , collapsed

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  How do I manage my notification preferences? , collapsed

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  What notifications can I receive about my library account? , collapsed

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  What's the difference between a late fine and a lost or damaged fee? , collapsed

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  If I accrue more than $75 on my account, but can’t afford to pay it, is there anything the library can do to help me? , collapsed

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  My account has a balance of more than $75 in fees. Will I be able to borrow? , collapsed

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  Can I pay fees in cash or coins? , collapsed

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  Where can I pay my fees? , collapsed

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  Why is the item I returned days ago still on my account? , collapsed

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  What types of events and programs does the library offer? , collapsed

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  Can I attend events inside the library? , collapsed

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  Can I pick up holds curbside? , collapsed

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  When does the week start for my weekly printing allowance? , collapsed

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  ¿Cuántas veces puedo renovar artículos? , collapsed

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  Is there an accessible dyslexic font option for eBooks? , collapsed

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  I’ve received a notification that my digital hold is available. What do I need to do? , collapsed

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  Will I lose my place in line if I use the ‘deliver later’ option for digital holds? , collapsed

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  An eBook hold is available for me but I’m not ready to read it. Can I get it later? , collapsed

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  How were the lockers funded? , collapsed

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  Can I still use my Elf account? , collapsed

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  Can homeschool students sign up for student accounts? , collapsed

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  What is a program? , collapsed

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  I’m interested in presenting a program or event at the library. How do I apply? , collapsed

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  What happens after I apply? , collapsed

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  How does the library decide which programs to offer? , collapsed

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  What qualifications are you looking for in a presenter? , collapsed

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  How do payments work? , collapsed

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  How do I update the address in my account? , collapsed

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  How do I register for an "Exam from Home" certification session? , collapsed

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  How do I close my Elf account? , collapsed

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  Can I get due date or hold alerts for multiple accounts? , collapsed

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  How many museum passes can I reserve? , collapsed

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  Why did I get the message, “Account Problem. Authorization Criteria Failed. Your card expired on...” when I tried to reserve museum passes? , collapsed

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  How frequently can I reserve a pass for the same museum? , collapsed

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  Can I get an emailed checkout receipt? , collapsed

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  How many copies can I make each week? , collapsed

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  What does on order mean? , collapsed

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  How do I search for DVDs on order? , collapsed

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  Can I distribute posters or flyers to libraries? , collapsed

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  Is closed captioning available for online events? , collapsed

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  Can I send a fax at the library? , collapsed

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  Where can I use a computer? , collapsed

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  How long can I use a computer? , collapsed

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  Why isn’t the book return open at my library? , collapsed

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  Can I eat or drink inside the library? , collapsed

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  Can I buy used books from the Friends book sale? , collapsed

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  I have to use Access Vans and/or public transit to get to the library. What is the library doing to help with that? , collapsed

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  Who do I talk to about accommodations related to disability? , collapsed

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  Can I get a surprise bag during my visit? , collapsed

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  Can I use a library computer to send my print jobs? , collapsed

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  How do I request a digital magazine be added? , collapsed

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  Can I renew digital magazines? , collapsed

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  How do I get help with an online library eCard account? , collapsed

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  How do I get help with a library card I set up on OverDrive? , collapsed

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  Where do I return items that I retrieved from the lockers? , collapsed

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  When can I pick up my books in lockers? , collapsed

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  Can I use the username that I use in the catalog to pick up items from a locker? , collapsed

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  How do I reschedule a hold delivery? , collapsed

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  What documents do I need to show to get a library account? , collapsed

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  I have a hold that's in transit. How long will it take to arrive at my pickup location? , collapsed

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  How do I return Books to Grow On boxes? , collapsed

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  I moved out of the area before the library book drops reopened. How do I return items I've borrowed? , collapsed

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  Can I make an interlibrary loan (ILL) request? , collapsed

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  Does the library accept book donations for the Friends book sale? , collapsed

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  Can I charge my wheelchair at the library? , collapsed

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  Why do I have to wait for eBooks and audiobooks? , collapsed

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  Is the Wi-Fi still on while libraries are closed? , collapsed

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  How can I get help using digital collections? , collapsed

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  I live in Seattle or outside of King County. Can I get an eCard? , collapsed

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  What is myLIBRO? , collapsed

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  What devices can myLIBRO be installed on? , collapsed

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  Why are we adding myLIBRO? , collapsed

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  When did myLIBRO launch? , collapsed

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  How do I stay informed about the myLIBRO project? , collapsed

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  Where do I report problems with myLIBRO? , collapsed

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  What portion of a property owner's taxes go to the King County Library System? , collapsed

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  I’m an author. How do I suggest my book to the library for purchase? , collapsed

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  Why is the library dropping the amount of free printing? , collapsed

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  What is the library doing to reduce its own printing? , collapsed

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  Do neighboring library systems make patrons pay for printing? , collapsed

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  What else has the library done to conserve resources? , collapsed

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  Which libraries have genealogy materials? , collapsed

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  How do I download and read supplemental content? , collapsed

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  How do I get a certification at the library? , collapsed

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  How much do certifications cost? , collapsed

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  Who awards the certifications? , collapsed

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  How many certifications can I get? , collapsed

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  Where and when do I take a certification exam? , collapsed

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  What is account linking? , collapsed

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  Linking to a Seattle Public Library username , collapsed

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  Then what do I do? How do I link to a King County Library System username? , collapsed

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  Who can help me unregister a username? , collapsed

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  What happens when a username is unregistered? , collapsed

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  Why would I want to link accounts? , collapsed

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  How do I link accounts? , collapsed

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  How long do I have to check out my eBook or downloadable audiobook hold through OverDrive? , collapsed

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  Where do I log in to find my checked out items, holds, shelves, lists, and settings? , collapsed

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  Is assistive software available on library computers? , collapsed

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  How do I cancel or change a museum pass registration? , collapsed

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  ¿Cómo pueden los maestros demostrar cómo usar Brainfuse a los estudiantes? , collapsed

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  ¿Con qué materias, habilidades o pruebas puedo obtener ayuda en Brainfuse? , collapsed

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  ¿Existe un límite en la longitud o la cantidad de ensayos que puedo enviar para su revisión en Brainfuse? , collapsed

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  ¿Con qué frecuencia y por cuánto tiempo puedo obtener ayuda en Brainfuse? , collapsed

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  How often and for how much time can I get help on Brainfuse? , collapsed

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  Is there a limit to the length or number of essays I submit for review on Brainfuse? , collapsed

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  What subjects, skills, or tests can I get help with on Brainfuse? , collapsed

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  How can teachers demonstrate how to use Brainfuse to their students? , collapsed

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  What is the history of the library's operating levies and capital bonds? , collapsed

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  How do I set or reset my PIN/password? , collapsed

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  What is reciprocal borrowing? , collapsed

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  Need help with your library account and not sure where to start? , collapsed

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  Is assistive equipment available for use at libraries? , collapsed

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  How many titles can I watch on Kanopy? , collapsed

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  What happens if I return items to the wrong library system? , collapsed

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  Where is the catalog? How do I search for books and other items to borrow? , collapsed

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  What are the benefits of volunteering for the library? , collapsed

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  Are books due back or holds expiring while libraries are closed due to weather conditions? , collapsed

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  I want to change the PIN , collapsed

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  What do I do if I'm not receiving due date or hold notices? , collapsed

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  Why can't I borrow an item? , collapsed

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  How do I change my email address for OverDrive hold notifications? , collapsed

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  How do I Suggest a Purchase? , collapsed

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  How can I see my payment history? , collapsed

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  Can I use a screen reader with the Libby App? , collapsed

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  What happens if I lose or damage something I checked out? , collapsed

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  Why did I get the message, “Authorization Criteria Failed. You have outstanding library fines...” when I tried to reserve museum passes? , collapsed

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  Why choose an eCard instead of an all-access card? , collapsed

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  I don’t live in King County. How can I get an eCard? , collapsed

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  Can I change my all-access KCLS library card to an eCard? , collapsed

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  Who can help me get back into my account if I forget my eCard number? , collapsed

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  What is an eCard? , collapsed

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  What sort of information is needed to get an eCard? , collapsed

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  So I can’t get an eCard. Do any nearby library systems offer something like an eCard? , collapsed

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  I applied for an eCard but was denied. Why? , collapsed

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  What can I do with an all-access library card that I can't do with an eCard? , collapsed

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  Who can get an eCard? , collapsed

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  I applied for and got an account. What’s next? , collapsed

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  Why did I get a “Library Bar Code not found” error when I tried to reserve museum passes? , collapsed

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  Can I use my visitor, eCard, or student card to reserve museum passes? , collapsed

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  Can I upgrade an eCard to an all-access card? , collapsed

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  Can I use a screen reader with OverDrive? , collapsed

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  Does the library currently lend, or plan to lend, video games or board games? , collapsed

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  Can I replace a Choice Read paperback I've lost with a new paperback book? , collapsed

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  Why aren't Choice Reads paperbacks in the catalog? , collapsed

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  Why can't I place a hold on Choice Read paperbacks? , collapsed

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  What are Choice Reads paperbacks? , collapsed

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  What are the restrictions on museum passes? , collapsed

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  How do I reserve a free museum pass through the King County Library System? , collapsed

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  Why did you remove the format filter from the basic catalog search tool? , collapsed

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  How did the library publicize its use of cookies? , collapsed

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  Why is the library buying promotional ads on (insert name of) website? , collapsed

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  Why is the library running online promotional ads? , collapsed

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  Can I opt out of having data collected by cookies? , collapsed

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  What is the library doing with the data collected by cookies? , collapsed

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  Why does the the library website require cookies? , collapsed

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  How do I increase the font for a device running iOS 10? , collapsed

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  How do I check out and read a book or watch a movie from hoopla? , collapsed

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  How will I get my refund? , collapsed

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  Why are you using PayPal to process transactions? , collapsed

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  Why is there no option to pay fees using my PayPal account? , collapsed

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  How do I place a hold? , collapsed

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  How will the charge appear on my credit card? , collapsed

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  Do I need to have a PayPal account to pay fees online? , collapsed

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  What is the difference between Kindle, EPUB, OverDrive Read, PDF eBooks, and MediaDo? , collapsed

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  How do I log out of my account? , collapsed

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  How do I suggest an eBook or downloadable audiobook purchase? , collapsed

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  How do I find Story Times or other programs at my library? , collapsed

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  Why can't I log in to my account in one click? , collapsed

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  How do I find full-text electronic journals on the library website? , collapsed

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  How do I toggle to my linked Seattle Public Library (SPL) account/the SPL catalog on the new website? , collapsed

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  Where can I find Tell Me a Story on the website? , collapsed

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  Where do I request an interlibrary loan on the website? , collapsed

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  How can I find eBooks? , collapsed

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  ¿Cuántos artículos me puedo llevar prestados? , collapsed

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  How do I return eBooks and downloads? , collapsed

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  How do I return a hoopla title? , collapsed

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  What should I know about using the calendar on the library website? , collapsed

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  Is there an easy way for me to share programs with friends and family? , collapsed

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  What should I know about registering for events? , collapsed

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  What if I do not have an email address to register for a program? , collapsed

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  Will I lose my registration status for upcoming events? , collapsed

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  How do I cancel or change my registration? , collapsed

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  Is the library's Wi-Fi secure? , collapsed

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  How do I connect to Wi-Fi? , collapsed

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  What software is available on library computers? , collapsed

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  How do I save files while using library computers? , collapsed

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  How do I reserve a computer? , collapsed

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  How do I get the most out of my computer session? , collapsed

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  How do I check the status of my purchase suggestion? , collapsed

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  How do I check the status of my ILL request? , collapsed

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  What accessibility options exist for borrowing materials? , collapsed

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  Does the library provide reasonable accommodation? , collapsed

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  I have questions about volunteer opportunities. , collapsed

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  What volunteer opportunities are available? , collapsed

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  Is there an age requirement for volunteering? , collapsed

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  Why is there a monthly limit on the number of checkouts? , collapsed

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  Can I download items from hoopla to my computer or device? , collapsed

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  How do I get help with hoopla? , collapsed

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  What do I need to use hoopla? , collapsed

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  I checked out the wrong eBook format; what should I do? , collapsed

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  How do I return an OverDrive title? , collapsed

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  How do I renew an OverDrive title? , collapsed

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  How do I dispute the tax coding of my property? , collapsed

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  Has the King County Library System considered merging with The Seattle Public Library? , collapsed

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  I live in Seattle but also own property elsewhere in King County. Can I get a card with the same holds limits as patrons who live in the King County Library System service area? , collapsed

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  What happens if my online fee payment is denied? , collapsed

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  Which fees and payments for lost items are refundable? , collapsed

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  How do I borrow materials if I have forgotten my library card and/or PIN? , collapsed

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  What are the limitations for reciprocal borrowers? , collapsed

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  I live outside of the library service area. Can I buy a library card? , collapsed

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  Can reciprocal borrowers request items for purchase or Interlibrary Loan (ILL)? , collapsed

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  Which Washington counties and library systems have reciprocal borrowing agreements with the King County Library System? , collapsed

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  How do I close my library account? , collapsed

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  What should I do if I've lost my library card or suspect that it's been stolen? , collapsed

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  What is a library PIN/password and why do I need it? , collapsed

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  How can I pay my fees? , collapsed

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  I don't live in King County but I own property in King County. Can I get an all-access King County Library System (KCLS) card? , collapsed

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  Does Seattle have a reciprocal borrowing agreement with the King County Library System? , collapsed

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  Do Yarrow Point and Hunt's Point residents have library privileges? , collapsed

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  Are King County Library System (KCLS) and The Seattle Public Library (SPL) two separate library systems? , collapsed

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  Can Seattle residents get a library card and place holds on materials, including eBooks? , collapsed

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• Accessibility

  How does the library make sure that our website and online services are accessible? , collapsed

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  How do I request reasonable accommodation for library events? , collapsed

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  Is there an accessible dyslexic font option for eBooks? , collapsed

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  Is closed captioning available for online events? , collapsed

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  I have to use Access Vans and/or public transit to get to the library. What is the library doing to help with that? , collapsed

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  Who do I talk to about accommodations related to disability? , collapsed

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  Can I charge my wheelchair at the library? , collapsed

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  Is assistive software available on library computers? , collapsed

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  Is assistive equipment available for use at libraries? , collapsed

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  What accessibility options exist for borrowing materials? , collapsed

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  Does the library provide reasonable accommodation? , collapsed

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  • Interpreters

• About Us

  • KCLS Employment
  • Library Funding
  • Green Initiative
  • Vendor Information
  • Levy

• Borrowing

  Why do I need to log in separately to each service I use on the website? , collapsed

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  Can I get a surprise bag during my visit? , collapsed

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  Need help with your library account and not sure where to start? , collapsed

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  What happens if I return items to the wrong library system? , collapsed

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  Does the library currently lend, or plan to lend, video games or board games? , collapsed

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  What accessibility options exist for borrowing materials? , collapsed

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  How do I borrow materials if I have forgotten my library card and/or PIN? , collapsed

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  • Checkouts
  • Fines
  • Due Date and Hold Alerts
  • Choice Reads
  • Lucky Day
  • Just in Time
  • Using the Catalog
  • Returns
  • Holds
  • 24-Hour Lockers
  • New and On Order
  • Renewals
  • Book Group Kits

• Contactless Services

  Can I pick up holds curbside? , collapsed

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  Can I get a surprise bag during my visit? , collapsed

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  • Library Accounts
  • Online Collections and Services
  • Purchase Suggestions and Interlibrary Loan Requests
  • 24-Hour Lockers
  • Returns

• Databases

  How can I find databases? , collapsed

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  Why do I need to log in separately to each service I use on the website? , collapsed

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  How do I log in to the LinkedIn Learning Library mobile app with my library card? , collapsed

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  How do I log in to Career Online High School, if I am already registered? , collapsed

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  How do I enroll in Career Online High School? , collapsed

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  What careers can I get training for at Career Online High School? , collapsed

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  How do The New York Times terms of service impact people younger than age 13, including those with student accounts? , collapsed

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  How do I find full-text electronic journals on the library website? , collapsed

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  • Brainfuse
  • Rosetta Stone

• Digital Content

  What eBook and download services does the library offer? , collapsed

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  How do I get help with eBooks and downloads? , collapsed

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  Why do I need to log in separately to each service I use on the website? , collapsed

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  How do I get help with an online library eCard account? , collapsed

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  How can I get help using digital collections? , collapsed

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  How do I return eBooks and downloads? , collapsed

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  • hoopla
  • Kanopy
  • Using Digital Content
  • Guide to Digital Borrowing
  • Borrowing Limits and Loan Periods
  • myLIBRO Voice Assistant
  • OverDrive Magazines
  • OverDrive Audiobooks
  • OverDrive eBooks
  • OverDrive - Getting Started

• Español

  ¿Cómo encuentro mi biblioteca? , collapsed

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  • Brainfuse
  • Tarjetas de la biblioteca
  • Préstamos
  • Fiestas de Alfabetización Temprana

• Events, Classes, and Workshops

  How do I request reasonable accommodation for library events? , collapsed

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  How much does Study Zone cost? , collapsed

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  How are we keeping online Study Zone programs safe? , collapsed

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  Who are the Study Zone volunteers? , collapsed

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  How do I find Story Times or other programs at my library? , collapsed

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  Where can I find Tell Me a Story on the website? , collapsed

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  • Calendar
  • Tax Help
  • Certifications at KCLS
  • For Presenters
  • Attending Events
  • Fiestas Early Literacy Parties
  • Summer Reading
  • Terrifying Tales Contest
  • Online Poetry Contest
  • Celebrate Día

• Homework Help

  • Study Zone
  • Math Club
  • Reading Buddies
  • Kids & Teens Talk Time
  • Tutors

• Interlibrary Loan and Suggest a Purchase

  How do I request an item that is not in the catalog? , collapsed

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  • Interlibrary Loan
  • Suggest a Purchase

• Library Cards

  How do I get a library card? , collapsed

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  Can I get a library card that doesn’t need to be activated in person? , collapsed

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  Who can get a library card? , collapsed

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  I haven't used my library card in many years. Do I still have a library card, or will I need to get a new one? , collapsed

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  My account has a balance of more than $75 in fees. Will I be able to borrow? , collapsed

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  How do I update the address in my account? , collapsed

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  What documents do I need to show to get a library account? , collapsed

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  I live in Seattle or outside of King County. Can I get an eCard? , collapsed

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  Need help with your library account and not sure where to start? , collapsed

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  How do I close my library account? , collapsed

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  What should I do if I've lost my library card or suspect that it's been stolen? , collapsed

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  • Seattle Residents
  • Residents and property owners outside of KCLS service area
  • Online Library eCards
  • Account Linking
  • Password / PIN

• Services

  Can I distribute posters or flyers to libraries? , collapsed

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  • Genealogy
  • Nonprofit and Philanthropy Resource Center (NPRC)
  • Museum Passes

• Student and Teacher Account

  • Student Accounts
  • Teacher Accounts

• Technology

  How does the library make sure that our website and online services are accessible? , collapsed

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  Is assistive equipment available for use at libraries? , collapsed

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  • Website Privacy
  • Computers
  • Wi-Fi
  • Printers
  • Makerspaces
  • Copiers, Fax Machines, and Scanners
  • Laptops

• Visiting the Library

  When will you expand hours at more locations? , collapsed

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  How can I share feedback about library hours? , collapsed

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  On which holidays does the library close? , collapsed

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  Can I distribute posters or flyers to libraries? , collapsed

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  Can I eat or drink inside the library? , collapsed

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  Can I buy used books from the Friends book sale? , collapsed

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  Does the library accept book donations for the Friends book sale? , collapsed

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  Is the Wi-Fi still on while libraries are closed? , collapsed

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  • Meeting Rooms
  • Access to Library Buildings and Assistive Equipment
  • Study Rooms

• Friends, Guild, and Association Groups

  How do I join my local Friends group? , collapsed

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  What kind of donations do Friends groups accept? , collapsed

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  What kind of donations are Friends groups unable to take? , collapsed

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  Which libraries have a Friends group? , collapsed

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  I have books and other materials I’d like to donate to the library. What should I do? , collapsed

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  How do I find a Friends book sale? , collapsed

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  Can I buy used books from the Friends book sale? , collapsed

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  Does the library accept book donations for the Friends book sale? , collapsed

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• Volunteering

  How do I log my volunteer hours? , collapsed

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  I have questions about volunteer opportunities. , collapsed

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  Is there an age requirement for volunteering? , collapsed

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  • How to Apply
  • Benefits and Hours
  • Teen Advisory Boards

• 1 Million Reads

  Why should I take part in the 1 Million Reads Challenge?  , collapsed

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  What happened to 10 to Try?  , collapsed

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  How does the reading challenge celebrate the freedom to read?   , collapsed

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  Who can participate in the reading challenge?   , collapsed

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  How can I earn badges in the reading challenge?  , collapsed

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  How do I enter the reading challenge prize drawing if I turn in my minutes in person?  , collapsed

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  Will there be prizes for the reading challenge? If there are prizes, what are they?  , collapsed

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  Is there a limit to the number of times I can enter the prize drawing for the reading challenge?  , collapsed

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  I enjoyed 10 to Try for expanding my reading. How can I get similar recommendations?  , collapsed

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  Can I take part in more than one reading challenge at a time? , collapsed

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  Can I track my family's reading in one place? , collapsed

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• Careers at the Library

  • Benefits
  • How to Apply